Online support practices applied to a help desk.

I drew this cartoon out of sheer frustration at what appears to me to be a trend by large tech companies to make it increasingly difficult for people with a problem with their products to actually speak to a real person.  There are instead endless pages of possible answers to your query on their customer website or an AI bott that is supposed to assist you.  This would be ok if this actually worked but unless the answer you seek is an extremely basic one nine times out of ten these options cannot provide a satisfactory response.  Instead people waste hours negotiating the website without finding what they are looking for.   If there is a person to person help line option at all (many companies have done away with this entirely) it is buried in the bowls of the webpage and requires the determination of Indiana Jones of the Raiders Of The Lost Ark fame to find it.