{"id":18439,"date":"2025-02-10T14:34:05","date_gmt":"2025-02-10T03:34:05","guid":{"rendered":"https:\/\/inkcinct.com.au\/?p=18439"},"modified":"2025-02-10T20:05:33","modified_gmt":"2025-02-10T09:05:33","slug":"online-support-practices-applied-to-a-help-desk","status":"publish","type":"post","link":"https:\/\/inkcinct.com.au\/index.php\/2025\/02\/10\/online-support-practices-applied-to-a-help-desk\/","title":{"rendered":"Online support practices applied to a help desk."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18439\" class=\"elementor elementor-18439\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d1ff562 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d1ff562\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61b14b6\" data-id=\"61b14b6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb0e8c1 elementor-widget elementor-widget-text-editor\" data-id=\"bb0e8c1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>I drew this cartoon out of sheer frustration at what appears to me to be a trend by large tech companies to make it increasingly difficult for people with a problem with their products to actually speak to a real person.\u00a0 There are instead endless pages of possible answers to your query on their customer website or an AI bott that is supposed to assist you.\u00a0 This would be ok if this actually worked but unless the answer you seek is an extremely basic one nine times out of ten these options cannot provide a satisfactory response.\u00a0 Instead people waste hours negotiating the website without finding what they are looking for. \u00a0\u00a0If there is a person to person help line option at all (many companies have done away with this entirely) it is buried in the bowls of the webpage and requires the determination of Indiana Jones of the Raiders Of The Lost Ark fame to find it.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e06f5e7 elementor-widget elementor-widget-text-editor\" data-id=\"e06f5e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CARTOON REFERENCE NUMBER:\u00a0 2025-06<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>I drew this cartoon out of sheer frustration at what appears to me to be a trend by large tech companies to make it increasingly difficult for people with a problem with their products to actually speak to a real person.\u00a0 There are instead endless pages of possible answers to your query on their customer 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